Privacy & Cookie Policy

1.    Introduction

Welcome to The Blossom Nursery (referred to as “TBN”). 
This Privacy and Cookies Policy sets out the privacy and cookies policy of The Blossom Nursery (company number 623058 (United Arab Emirates) whose registered address is at c/o The Blossom Nursery, P.O. Box 37885, Dubai, United Arab Emirates.
By providing your personal information to TBN, you consent to the collection and use of it and any other information provided to TBN in accordance with this Privacy Policy.
At TBN, we are committed to the privacy and security of our clients' data, particularly the sensitive information concerning children and their families. This Privacy Policy provides detailed information on how your data is collected, used, and protected.

2.    Data controller

 

The data controller for your personal information is The Blossom Nursery, P.O. Box 37885, Dubai, United Arab Emirates.

3.    Personal Data processing purposes

 

This section outlines the specific purposes for which we process data:
- To manage administrative operations.
- To facilitate effective communication.
- To provide accurate, current and complete information about yourself as prompted by the relevant registration form and child portal
- To maintain and promptly update the child portal to keep it fully up to date
- To conduct marketing activities.
- To provide high-quality childcare.
- To record calls for training and quality control purposes. 
- To monitor and ensure health and safety.
- To support educational activities and development.
- To deliver our services effectively.
- To manage billing and invoicing processes.
- To carry out targeted marketing efforts.
- To engage in business development activities.
- To ensure website functionality and performance.
- To enhance user experience and satisfaction.
- To support marketing initiatives.
- To manage recruitment processes.
- To process job applications and assess suitability.
- To comply with applicable law and regulation.

4.    Personal Data we process

 

Within the context of your use of our services and your navigation of our website, TBN processes several categories of data, which are detailed below. This data originates from:
Information that you provide to us when you register your child, update your contact information or your child’s information, or when you interact with our team. 
Information resulting from your use of our services. We collect information about the services you use and how you use them. For example, data concerning your interactions with our staff, data about your navigation of the site, the pages you have visited, your activity within TBN.

4.1 Parents’ personal data
- Personal Information: Names, contact information, nationality, addresses, email addresses, phone numbers, nationalities, ID (including passport, driver’s license, emirates ID, other ID badge to be scanned/ photographed as a condition of entry to such event), visa 
- Professional Information: Employment details, employer names.

Sources of Data:
- Registration forms
- Direct communications from parents
- Online forms on our website
- Terms and Conditions forms

Data Processors:
- HubSpot Inc.
- Google LLC
- Microsoft Corporation
- Zapier Inc
- LittleLives Inc

4.2 Children’s personal data
- Personal Information: Names, dates of birth, gender, nationality, address, Child's Birth Certificate / Emirates ID / Copy of the passport of the children / Visa of the children, Photo, class
- Health Information: Medical data (allergies, PAI, pathologies, names of doctors, treatments, medical reports, medical prescriptions, copy of vaccination booklet, insurance details), diet type
- Emergency Contacts: Names and contact details of emergency contacts.

Sources of Data:
- Registration forms
- Medical forms
- Direct communications from parents

Data Processors:
- HubSpot Inc.
- Google LLC
- Microsoft Corporation
- Zapier Inc
- LittleLives Inc

4.3 Clients’ personal data (BtoB)
- Personal Information: Names, contact information, company details, job titles.
- Professional Information: Business details, interactions with our services, communication records.

Sources of Data:
- Direct communications
- Online forms
- Business interactions and networking events

Data Processors:
- HubSpot Inc.
- Google LLC

4.4 Prospects’ personal data
- Personal Information: Names, contact information, company details, job titles.
- Professional Information: Business details, interactions with our services, communication records.

Sources of Data:
- Direct communications
- Online forms
- Business interactions and networking events

Data Processors:
- HubSpot Inc.
- Google LLC
- Microsoft Corporation

4.5 Website Visitors’ personal data
- Browsing Data: Information collected via cookies and other tracking technologies, including IP addresses, browser type, pages visited, and the time and date of visits.
- Personal Information: Information provided voluntarily through contact forms or newsletter sign-ups, such as names and email addresses.

Sources of Data:
- Direct input from users (e.g., contact forms, newsletter sign-ups)
- Automated collection through cookies and tracking technologies

Data Processors:
- HubSpot Inc.
- Google LLC
- Didomi

4.6 Applicants’ personal data
- Personal Information: Names, contact information, addresses, email addresses, phone numbers.
- Professional Information: CVs, cover letters, employment history, education details, references.
- Application Data: Position applied for, application dates, interview notes.

Sources of Data:
- Direct submissions through application forms
- Emails and communications from applicants
- Recruitment agencies

Data Collection Tools:
- LinkedIn (provided by LinkedIn Corporation)
- Microsoft Outlook (provided by Microsoft Corporation)

5.    Cookies

 

On our website, we use authentication cookies, security and site integrity cookies, location cookies, cookies relating to site functionality and services, analytics and search cookies, and cookies to deliver advertising messages. We manage these cookies and trackers using a consent management platform. You can accept, decline, or set your cookie choices when you first visit our website, and you can amend your choices at any time by visiting the Consent Choices in our Privacy & Cookie Policy on the website. You will also find a more detailed description of the cookies we use.
We can use cookies to:
•    Measure content performance
•    Store and/or access information on a device
•    Develop and improve services
•    Understand audiences through statistics or combinations of data from different sources
•    Measure advertising performance
•    Use profiles to select personalized content
•    Create profiles to personalize content
•    Use limited data to select advertising
•    Use profiles to select personalized advertising
•    Create profiles for personalized advertising
Our cookies partners, and their settings can also be adjusted through the consent management platform. This allows you to have control over cookies from third-party partners involved in analytics, advertising, and functionality enhancements. You can manage these preferences to tailor your experience according to your privacy choices.
In addition to cookies, tracking gifs may be set by us or third parties in respect of your use of the Site. Tracking gifs are small image files within the content of our site or the body of our newsletters so we or third parties can understand which parts of the website are visited or whether particular content is of interest.
Please be aware that TBN does not control and is not responsible for websites that are referred to or linked from its own websites and that use of your personal information on these websites is not subject to this Privacy and Cookies Policy.
You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browsers. Please note however, that by blocking or deleting cookies used on an TBN website(s) you may not be able to take full advantage of the website(s) if you do so.

6.    Promotion Rules

 

The rules in this clause together with any specific rules (the "Additional Rules") provided by TBN in relation to a specific promotion (together the "Rules") apply to all prize promotions operated by TBN on the Website, including free draws and prize competitions (each a "Promotion"). By entering a Promotion, you agree to be bound by the Rules and to use of your personal information in accordance with TBN’s Privacy Policy available as a link to this Website.
All entrants to a Promotion must be at least 21 years of age at the date of entry and comply with any further age and/or other eligibility requirements set out in the Rules (eg in relation to residency). The eligibility of any entrant is at the sole discretion of TBN. Employees and agents of TBN and its associated companies (including the families of such employees and agents) are not eligible to enter Promotions. Only one entry per person and per household is permitted.
All entries must be made in accordance with the Rules and must be received by TBN by the closing date. Entries made otherwise shall be invalid. TBN accepts no responsibility or liability for any lost, damaged or incomplete entries and all such entries will be deemed invalid. Proof of despatch shall not be proof of entry.
Unless otherwise stated in the Additional Rules, all Promotions can be entered by sending an appropriately worded e-mail to the e-mail address specified in the Promotion. Any such e-mail must include your contact details and comply with any instructions set out in the Additional Rules (for example, to identify which Promotion is being entered). Each Promotion must be entered by a separate e-mail. Alternative means of entering a Promotion (if any) will be set out in the Additional Rules and where there are alternative means of entering a Promotion no distinction shall be made between entries between different routes of entry.
Unless the Additional Rules specify otherwise, entries shall not be returned to entrants.
TBN reserves the right at its sole discretion to (without prior notice):
•    cancel the Promotion; and/or
•    substitute the prize(s) for another prize of equal value.
Prize-winners will (unless specified otherwise in the Additional Rules) be chosen at random by an independent judge from all qualifying entries. In all matters, the decision of the judge(s) shall be final, and no correspondence or discussion shall be entered.
Prizes are non-transferable, non-negotiable and no cash alternatives will be offered.
Prize-winners will be notified in writing within 6 weeks of the applicable closing date. If a prize-winner fails to respond to claim his/her prize within 14 days of receipt of the notification, TBN shall be entitled to select an alternative prize-winner. In such circumstances TBN shall use reasonable endeavors to notify the alternative prize-winner within nine weeks of the closing date.
Prize-winners will receive their prize within 6 weeks of notification unless otherwise specified in the Additional Rules. The terms and conditions of any third-party supplier may apply and must be accepted and complied with by the prize-winner to accept the prize.
TBN will not be liable if a prize does not reach the prize-winner for any reason outside the control of TBN or if a prize is damaged during delivery.
Details of the names of prize-winners can be requested by writing to TBN provided that such a request is received by TBN within ten weeks of the applicable closing date.
By entering the Promotion, the prize-winner(s) agree to take part in any promotional activity requested by TBN and consent to his/her name, county and photograph being published for the purposes of the Promotion and promoting the Website and/or TBN and its businesses.
Other than for death or personal injury arising from the negligence of TBN, TBN hereby excludes (so far as is permitted by law) all liability for any loss, damage, cost and expense, whether direct or indirect, howsoever caused in connection with the Promotion or any aspect of the prize.

7.    Legal basis and aims

 

TBN processes most of your personal data as part of the service agreement you entered when you registered your child with us, by accepting our terms and conditions. However, we may process certain data relating to you based on your consent, on account of legal obligations, or in line with our legitimate interest in the processing of this data.
TBN and its partners or subcontractors shall process your personal data, particularly when you register at our nursery, during your child's enrollment, and throughout their time at the nursery, including communications with our staff, the use of services available on-site, and interactions during events or activities organized by the nursery.
When you register with TBN, we will process your personal data to the extent necessary to complete your profile, verify your identity, manage your child's enrollment, and handle payments. Additionally, we support and assist parents and guardians in utilizing our services effectively. TBN may also share relevant information with partners or subcontractors to enhance our services.
The data we collect allows us to provide, manage, protect, and improve our services, to develop new services, and to safeguard both our users and us against potential fraudulent use. This includes ensuring the safety and well-being of the children, maintaining efficient administrative operations, and enhancing the overall experience TBN.

7.1.    Data Processing to execute the service contract
- Processing is necessary to fulfill our educational and caregiving services.
7.2.    Data Processing to ensure TBN's legitimate interest
- For purposes such as improving our services, protecting the safety of the children, and ensuring efficient administrative management.
7.3.    Data Processing based on consent
- Obtained directly from parents or legal guardians for specific purposes such as marketing.
- Obtained from website visitors for the use of cookies and tracking technologies.
- Obtained from applicants for processing their job applications.
7.4.    Data Processing to ensure our legal obligations
- Adhering to UAE law regarding childcare and education.

8.    Recipients of data

 

Data may be shared with subcontracted service providers such as IT support and educational software providers, all of whom are bound by data protection obligations compatible with this policy. Specifically:
- data may be sent to Centre Directors via email or forms, or the LittleLives system.
- Subcontractors include HubSpot Inc., LittleLives Inc., Microsoft Corporation, Acronis, Google LLC, Zapier Inc and cookies partners.

9.    Data Retention and Deletion

 

Data is retained for the duration of a child's enrollment plus one additional year, or as required by UAE law. Data for clients, prospects, website visitors, and applicants is retained as long as necessary to fulfill the purposes for which it was collected or as required by law. 
Depending on the specific situation, we can retain your personal data for longer periods. This will be the case if any of the following periods are longer: (i) as long as necessary for the activity involved; (ii) any retention period required by law; or (iii) the statute of limitations during which legal proceedings may be brought for the purpose of defending our interests.
Deletion processes are conducted in accordance with applicable regulations and policies. Data is backed up to ensure integrity and availability.

10.    Data Subject Rights

 

Parents, legal guardians, clients, prospects, website visitors, and applicants have the right to:
- Access their personal data.
- Correct any inaccuracies.
- Request conditional deletion of data 
- Request limitation of processing.
- Object to processing.
- Data portability, if possible (the right to receive their personal data in a structured, commonly used, and machine-readable format and to transfer that data to another controller).
- Withdraw consent at any time.
- Right to make a complaint: you have the right to file a complaint with the pertinent personal data protection authority (the Data Office) in the event of any violation of the legal provisions in the PDPL (Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data Protection (the PDPL).
11.    Data Security
We implement appropriate technical and organizational measures to ensure the continued security, confidentiality, integrity, availability, and resilience of our information system and your data and to protect the personal and other data we process against destruction, loss, alteration, and unauthorized disclosure of / access to data that is transmitted, stored, or otherwise processed.
These include:
- Data encryption using SSL technology.
- Secure storage solutions.
- Restricted access to authorized employees and contractors only who require access in order to process it on our behalf. These individuals are subject to strict confidentiality obligations and may be subject to disciplinary action, up to and including dismissal, in the event of a breach.
We conduct internal audits and reviews regarding data collection, storage and processing, to prevent unauthorized access to our systems.

12.    TBN Data Localization

 

All our servers on which your data is stored are in the United Arab Emirates. Some of our service providers whose principal place of business is in a country outside the UAE may need to transfer your data to that country. In such cases, we ensure beforehand that they respect their obligations regarding the protection of our users' data, and we implement appropriate safeguards, such as contractual clauses in compliance with Article 22 of the PDPL.

13.    Contact Information

 

If at any time you wish to change the uses of your personal information to which you have consented, please do so by updating your information on our Child Portal or contact us at updatemyinfo@blossomchildren.com
You may also address any questions regarding the protection of personal data at TBN or send a request to exercise your rights to access, rectify, oppose, delete, limit, portability, or determine what happens to inaccessibility to our Data Protection Officer:
- By email: privacy@blossomchildren.com
- By post: DPO, The Blossom Nursery, P.O. Box 37885, Dubai, United Arab Emirates

14.    Updates to this Policy

 

This Privacy Policy may be updated periodically to reflect changes in our practices or regulatory changes. The latest version will always be posted on our website.
Please ensure that you check this website and any other TBN website(s) you use from time to time to review the current Privacy Policy and to update your preferences. This Privacy and Cookies Policy was last updated in 24 May 2024.